You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (NNEDI, Theodor-Heuss-Straße 167 Jülich, nnedi.store@gmail.com) by means of a clear statement (e.g. a letter sent by mail, fax, or e-mail) about your decision to withdraw from this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the Revocation
In the event of a withdrawal from this contract, we will refund all payments you have made, excluding the already incurred delivery costs, without delay and at the latest within fourteen days from the day we receive your notice of withdrawal. For this refund, we will use the same payment method you used in the original transaction, unless expressly agreed otherwise. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
The customer shall bear the costs of returning the goods
The shipping costs will not be refunded. The customer is responsible for the return shipping costs. You are only liable for any diminished value of the goods if the loss in value is due to handling of the goods that was not necessary to examine the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Premature Expiry of the Right of Withdrawal
The right of withdrawal expires prematurely in the case of contracts:
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.