To give you an overview of NNEDI's special delivery conditions, we would like to briefly introduce our ordering process:
Standard shipping within Germany is handled by DHL. Once your order has been handed over to NNEDI, you will receive an email with the tracking number for your package, which will arrive within 2 to 5 business days.
If you are absent at the time of delivery:
- DHL will leave the package with a neighbor or at a nearby post office.
- DHL will leave a notification indicating where you can pick up your package.
The respective shipping costs are displayed in the product description at the time of sale as well as in the summary of your order before payment.
Once your order leaves our warehouse, you will receive an email with the following important information as usual:
- Shipping company
- Package tracking number for online tracking
- Detailed information about the delivery process
If your order has not been delivered 5 days after shipment and no tracking information is available, please contact our member service. We will then inquire with our transport partner on your behalf.
If your package is damaged upon receipt (with visible signs of opening and/or damage), we recommend refusing acceptance in writing at the time of delivery. Please also send us a short message for this purpose. Acceptance with reservation is possible in some cases, but this option is not offered by all shipping companies.
Shipping costs:
The shipping costs for your order are displayed in the "Summary" stage before you confirm your order by clicking the "Buy" button. These costs include both the preparation and packaging of your order. The Shipping within Germany is free. When you purchase 5 products, shipping to all EU countries and the United Kingdom is free for you.
Delivery times:
Our delivery times are 2 - 5 days.
Delivery issues:
Despite the well-organized collaboration between us and our transport partners, difficulties with a delivery may occur. In such a case, please contact our member service. They will do their best to identify the issue and offer you a satisfactory solution.
Payment Security:
Secure online payment At NNEDI, we offer you an SSL-secured payment environment:
To protect your data, all payments are processed exclusively through the highly secured banking interfaces of our payment partners. Once you select your payment method in our shopping cart, you will be automatically redirected to the secure servers of our banking partners. Only there will you be prompted to enter your payment details. If you pay for multiple orders at once in a combined shopping cart, your bank data will be HTTPS encrypted via our security server. NNEDI does not store this data. For more convenience in future purchases, you have the option to save your card number and validity when paying by credit card. This strictly confidential information is stored and secured exclusively by our payment partners. NNEDI does not store your card data. After successful payment, you will be shown an overview with the corresponding transaction numbers. We recommend saving and keeping this information carefully, as we do not store these contract details. They cannot be accessed later.
Payment methods:
The vouchers you use at the time of ordering are immediately applied, and the purchase amount is adjusted accordingly. If the total of your selected vouchers exceeds the total amount of your order, the difference will be forfeited. Once your order is confirmed, the used vouchers will no longer appear.
Payment security:
The security of your payments is ensured through the highly secured banking interfaces of our payment partners. Your strictly confidential payment data for all purchases on our website is stored and secured exclusively by our partner banks or PayPal. We remind you that you must notify your bank or card provider immediately in case of any misuse of your credit card.
Payment security verification:
NNEDI places great importance on protecting your data and payments to ensure that you shop in a secure environment with confidence.
If an order does not meet all the necessary guarantees for secure payment, we may cancel the associated order or, if necessary, request further information or documents from you to confirm your order.